Privacy Policy

Effective Date: 09/05/2025
Last Updated: 09/05/2025

4th Bridge Pty Ltd ("we," "us," "our," or "Company") operates the website www.kokoroaudio.com ("Website"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Website, make a purchase, or interact with our services.

By using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Website or provide us with your personal information.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you create an account, make a purchase, or contact us, we may collect personal information, including but not limited to:

Full name
Email address
Phone number
Shipping and billing address
Payment information (e.g., credit card details, PayPal account)

1.2 Payment Information

To process your orders, we collect payment information, such as:

Credit card number
Expiration date
CVV code
Billing address

Note: We do not store your full payment card details on our servers. Payment information is securely processed by our third-party payment processors (e.g., Stripe, PayPal).

1.3 Automatically Collected Information

When you visit our Website, we may automatically collect certain information, including:

IP address
Browser type and version
Device information (e.g., operating system, device type)
Pages visited and time spent on the Website
Referring website or source

1.4 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website. Cookies are small text files stored on your device that help us analyze usage patterns, remember your preferences, and improve our services.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 To Provide and Improve Our Services

Process and fulfill your orders
Communicate with you about your account or transactions
Provide customer support
Improve our Website, products, and services

2.2 For Marketing and Promotions

Send you promotional emails, newsletters, and updates (with your consent)
Personalize your experience on our Website
Conduct surveys, contests, or special offers

2.3 For Legal and Security Purposes

Comply with legal obligations and enforce our terms and conditions
Prevent fraud, protect our rights, and ensure the security of our Website

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 With Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Website, processing payments, delivering products, or conducting business activities. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 For Legal Compliance

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.

3.3 With Your Consent

We may share your information with third parties if you provide explicit consent for such sharing.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data (e.g., payment information)
Secure socket layer (SSL) technology for data transmission
Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.

5.2 Data Deletion

You may request the deletion of your personal information, subject to legal obligations and legitimate business purposes.

5.3 Opt-Out of Marketing Communications

You may opt out of receiving marketing emails by following the unsubscribe link in our emails or contacting us directly.

5.4 Cookies and Tracking

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our Website.

6. International Data Transfers

If you are located outside Australia, please note that your information may be transferred to, stored, and processed in Australia or other countries where our service providers operate. These countries may have different data protection laws than your jurisdiction.

7. Children's Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Website and updating the "Effective Date" at the top of this page.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

4th Bridge Pty Ltd
Email: contact@kokoroaudio.com